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Terms and Conditions

   

Booking terms and conditions for our trails.

  • Tariffs

    All trail tariffs include an experienced and knowledgeable guide. All hikes include an accredited guide. Unless specifically stated, tariffs exclude beverages, transfer fees and gratuities and all costs of a personal nature (please refer to your specific itinerary). Fynbos Trails will endeavour to maintain prices quoted, but reserves the right to change prices without incurring obligations.

     

  • Deposits

20% with booking of a trail / hike, balance 2 weeks before the trail / tour commences.

  • Payment methods

Payment may be made in cash, or by direct bank deposit. Please note that we do not have cheque or credit card facilities.

  • Refunds

Neither deposit nor full payment will be refunded unless a replacement is found by the client. No refunds are given if a person leaves a trail before it ends.

  • Meals

Please advise us in advance if you or anyone in your party have any special dietary requirements or allergies.

  • Indemnity

All riding guests, hikers etc. are required to sign a standard indemnity form on arrival and international visitors are advised to obtain medical,  travel etc. insurance before leaving their country of origin. All participation in activities is at the guest's own risk.

  • Medical

    All medical conditions including asthma and heart conditions, etc. should be disclosed.  

     

  • Weather

In cases of severely inclement weather causing the enforced cancellation of a trail ride, Fynbos Trails will reschedule the trail/hike to another suitable date. Cancellation of rides/hikes is at the sole discretion of Fynbos Trails. 

  • Weight Limit

All riding guests need to provide information on their approximate weight, height and riding ability to allow us to ensure that we have suitable horses allocated for them. Please note that there is a weight limit of 100Kg on riders.

  • Itinerary and Trail Schedules

Although every effort will be made to follow the itinerary, these programs are subject to change or substitution. Trail times are subject to variation. All trails and hikes are scheduled on request. 

  • Accomodation

Fynbos Trails reserves the right to substitute accomodation with a similar standard of accomodation.

  • Correspondence

Unfortunately we do not mail printed brochures. All written correspondence is conducted by e-mail.

  • Baggage

All baggage and personal effects are at all times the responsibility of the participants and Fynbos Trails cannot accept liability.

  • Privacy

It is our policy to ensure complete confidentiality of all information provided to Fynbos Trails. No contact or other details are divulged to any third parties.

  • Riding Ability

For the safety and pleasure of yourself and others in the party, please be honest with us regarding your riding ability and experience. Riding guests must be confident at the rising trot and canter, and  able to cope with long hours in the saddle. Our full day, two day and three day horse trails are for competent riders only.  We can accommodate novice riders on short trails of up to a maximum of 2 hours long. We reserve the right to judge the competence of, and to dismount any rider, who in the guide's opinion, is unable to control their horse or in any way poses a threat to the safety of themselves, other riders, members of the public or the horses. All trails are conducted according to the ability of the riders. 

  • Liability

Participation in trails and hikes is at your own risk. Fynbos Trails, its proprietor, employees and all its agents (including Obiqualand Tours and accommodation establishments) will not be held responsible for and shall be exempt from all liability in respect of any loss, damage, theft, injury, accident or loss sustained by any person or their property. Fynbos Trails are not liable for any arrangements with other parties not arranged by Fynbos Trails.

All trails and hikes are organised and scheduled on request. Please book all short  trails and hikes at least seven  days in advance and longer trails and hikes at least fourteen days in advance.

 

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